Privacy Policy

Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how TrekTidy ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you visit or make a purchase from trektidy.shop (the "Site"). Please read this policy carefully. By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

TrekTidy is an independent specialist retailer for travel packing and organization gear, offering products from trusted brands including Eagle Creek, Gonex, and Bagail. We are not an official brand store for Eagle Creek, Gonex, or Bagail, and we do not claim any brand endorsement or affiliation beyond authorized resale.

The Site is operated by Cedarwood Commerce Group LLC, an independent e-commerce operating company that manages specialist online stores. Cedarwood Commerce Group LLC is the operating entity behind the TrekTidy storefront and is responsible for managing day-to-day store operations, curating and sourcing products from approved brand suppliers, maintaining quality and authenticity standards, and overseeing support, privacy, and compliance functions. For the purposes of this Privacy Policy, both TrekTidy and Cedarwood Commerce Group LLC act as data controllers with respect to your personal information.

Information We Collect

Information You Provide to Us

When you interact with our Site, we may collect the following categories of personal information that you voluntarily provide:

• Order information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and order details.
• Payment information: We collect payment details necessary to process your transaction. Depending on your chosen payment method, this may include credit card information or PayPal account details. Payment processing is handled by our third-party payment processors, and we do not store full payment card numbers on our servers.
• Account and profile information: If you create an account, we may collect your username, password (in hashed form), and preferences.
• Customer support communications: When you contact our support team or the legal/privacy department, we collect the information you provide, including your name, email address, order number (if applicable), and the content of your message.
• Promotional and coupon usage: If you apply a coupon code (such as TREKTIDY10), we collect information about the offer applied and your eligibility.

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect certain information about your device and browsing activities, including:

• Device information: IP address, browser type and version, operating system, device identifiers, and similar technical data.
• Usage data: Pages viewed, time spent on pages, referring URLs, clickstream data, and other browsing behavior.
• Cookies and similar technologies: As described in more detail in the "Cookies and Similar Technologies" section below.

Information from Third Parties

We may receive information from our service providers and business partners, such as payment processors, shipping carriers, and analytics providers. This information is used to fulfill orders, improve our services, and maintain security.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill orders: We use your order information to process payments, prepare shipments, provide order confirmations and tracking updates, and handle returns and exchanges.
• To provide customer support: We use your information to respond to your inquiries, resolve issues, and provide assistance before and after your order, including routing requests to specialist departments when necessary.
• To communicate with you: We may send you transactional emails (e.g., order confirmations, shipping notifications) and, with your consent where required by law, promotional communications about our products and offers.
• To improve our Site and services: We analyze usage patterns and customer feedback to enhance the shopping experience, optimize product offerings, and improve Site functionality.
• To maintain security and prevent fraud: We use information to detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
• To comply with legal obligations: We may process your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only in the following circumstances:

• Service providers: We share information with trusted service providers who perform services on our behalf, including payment processors (credit card and PayPal), shipping carriers, email service providers, and analytics providers. These providers are contractually obligated to protect your information and use it only for the services they perform for us.
• Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction, subject to confidentiality obligations.
• Legal requirements: We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• With your consent: We may share information with third parties when you have given us explicit consent to do so.

Payment Processing

We accept credit cards and PayPal as payment methods. When you make a payment, your payment information is transmitted directly to our payment processors, who handle the transaction securely. We receive confirmation of successful payment but do not store full payment card numbers, card verification codes, or full PayPal account credentials on our systems. Our payment processors may retain your payment information in accordance with their own privacy policies and applicable data protection requirements.

Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels, web beacons, and local storage) to enhance your browsing experience, analyze Site traffic, and understand customer preferences. Specifically, we may use:

• Essential cookies: Required for the Site to function properly, including remembering items in your cart and maintaining session security.
• Analytics cookies: Help us understand how visitors interact with our Site, which pages are most popular, and how we can improve performance.
• Preference cookies: Remember your settings and preferences, such as coupon codes applied and language selections.
• Advertising or marketing cookies: May be used (with your consent where required) to show you relevant offers and measure the effectiveness of our promotions.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling essential cookies may affect your ability to use certain features of our Site. We do not currently respond to "Do Not Track" signals, but we honor your cookie preferences as configured in your browser.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (e.g., TLS), secure data storage, access controls, and regular security reviews. We also require our service providers to implement reasonable security measures. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order records: We retain order information for as long as needed to fulfill the order, provide customer support, and comply with tax and accounting obligations, typically for a minimum of 7 years.
• Support communications: We retain email and support records for as long as necessary to resolve your request and for reasonable follow-up, typically up to 3 years.
• Marketing communications: Your marketing preferences are retained until you withdraw consent or request deletion.
• Analytics data: Aggregated analytics data may be retained in de-identified form for business planning purposes.

When personal information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention obligations.
• Restriction: Request that we restrict processing of your information in certain circumstances.
• Portability: Request a machine-readable copy of information you provided to us.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact our legal and privacy department at legal@trektidy.shop or by writing to us at the postal address below. We will respond to verifiable requests within the timeframe required by applicable law, typically within 30 days. To protect your privacy, we may need to verify your identity before fulfilling your request.

If you have a concern about how we handle your personal information, we encourage you to contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

Minors

Our Site and services are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal information from children under the age of 16 without verifiable parental consent. If you believe we have inadvertently collected information from a minor, please contact us at legal@trektidy.shop and we will take prompt steps to delete such information.

Shipping, Returns, and Warranty Information

To help you understand how your order and personal information are handled, please note the following operational policies:

• Shipping: We offer free shipping on orders over $45.00. Standard shipping costs $8.00 for all other orders.
• Returns: We accept returns within 30 days of delivery. Return requests should be directed to our support team.
• Warranty: Warranty coverage follows product information and support guidance provided by the respective brand manufacturers (Eagle Creek, Gonex, and Bagail).
• Customer support: Our support team is available by email at support@trektidy.shop. We strive to respond within 24 business hours during our operating window (Monday to Friday, 9:00 AM to 6:00 PM Central Time). Messages received outside these hours are answered on the next business day.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, provide additional notice on our Site or by email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following channels:

Customer Support (General Order and Store Inquiries)

Email: support@trektidy.shop

Service hours: Monday to Friday, 9:00 AM to 6:00 PM Central Time (CT). Messages received outside these hours are answered on the next business day.

First response time: Within 24 business hours

When contacting support, please include your order number (if available), the email address used at checkout, and a clear description of your request.

Legal and Privacy Department

Email: legal@trektidy.shop

First response time: Within 2 business days

Handling process: Our legal and privacy officer will review your message and respond with appropriate information or next steps in line with applicable laws. Complex legal matters are escalated to outside counsel. When contacting the legal and privacy department, please provide your full name, preferred contact email, a clear description of your request or concern, and any relevant reference numbers (e.g., order ID, email ticket).

Postal Address

TrekTidy / Cedarwood Commerce Group LLC
7319 Cedarwood Court
Austin, TX 78759
United States

We take your privacy seriously and are committed to addressing any concerns you may have. Thank you for shopping with TrekTidy.