Refund Policy

Refund Policy

Last updated: August 24, 2026

Overview

At TrekTidy, we want you to shop with confidence. This Refund Policy explains how returns, exchanges, refunds, and quality concerns are handled for orders placed at trektidy.shop. We are an independent specialist retailer for travel packing and organization gear from Eagle Creek, Gonex, and Bagail, and we are committed to clear support before and after your order.

TrekTidy is operated by Cedarwood Commerce Group LLC, an independent e-commerce operating company. Our operating address is 7319 Cedarwood Court, Austin, TX 78759, United States.

Return Window

You may return eligible items within 30 days of delivery. If 30 days have passed since your item was delivered, unfortunately we cannot offer a refund or exchange.

Eligibility and Condition

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging, including tags, labels, and any included accessories or documentation.
• You must have purchased the item directly from TrekTidy at trektidy.shop.
• Proof of purchase, such as your order number or confirmation email, is required.

Items that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for a refund. Certain categories of products may be non-returnable for hygiene or safety reasons; if this applies to your item, it will be noted in the product listing.

How to Start a Return

To begin a return or exchange, please contact our after-sales team by email at aftersales@trektidy.shop. Include the following information so we can process your request quickly:

• Your order number
• The email address used at checkout
• The item name and a description of the issue
• Photo or video of any damage or defect, if applicable

Our after-sales team will review your request and provide a resolution based on our standard policies, including a return label or replacement as appropriate. We aim to respond within 24 business hours. If a resolution requires special approval beyond standard policies, we will escalate the request to our senior support coordinator.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method — either your credit card or PayPal account — within a reasonable timeframe.

Please note:

• Original shipping costs are not refundable unless the return is due to our error, such as a damaged, incorrect, or missing item.
• If you received free shipping on your order, the cost of the free shipping may be deducted from your refund if your return reduces the order total below the free shipping threshold of $45.00.
• Refunds typically appear on your statement within 5–10 business days, depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at aftersales@trektidy.shop within 30 days of delivery. Exchanges are subject to product availability. If a replacement is not available, we will offer a refund instead.

Shipping Fees for Returns

Standard shipping on TrekTidy orders is $8.00, and free shipping is available on orders over $45.00. For returns due to our error — such as a damaged, incorrect, or missing item — we will cover the cost of the return shipping label. For other returns, the cost of return shipping may be deducted from your refund, or you may be provided with a prepaid label and the cost will be applied against your refund.

Damaged, Incorrect, or Missing Items

If you receive a damaged, incorrect, or missing item, please contact our after-sales team at aftersales@trektidy.shop within 30 days of delivery. Please include your order number, the item name, a description of the issue, and photos of any damage or defect. We will review your request and provide a return label, replacement, or refund as appropriate.

Our after-sales specialist will confirm the order exists in our system and locate the product batch. They will then work with our quality assurance team as needed to resolve your issue. We aim to resolve these claims promptly and will keep you updated throughout the process.

Quality and Authenticity Concerns

We promise that every product sold through TrekTidy is genuine and authentic. We buy only from authorized distributors, brand-approved wholesalers, and trusted supply channels that provide a clear paper trail. Our supplier agreements require them to guarantee product authenticity and traceability. We also run random inspections on inbound inventory, checking things like zipper smoothness, stitching consistency, material feel, and packaging. Items that fail inspection are returned to the supplier or disposed of, never offered to customers.

If you have a quality or authenticity concern, please contact our quality assurance team at quality@trektidy.shop with:

• Your order number and product name
• Clear photos of the product, labels, and packaging
• A description of the concern

Our quality team will investigate by reviewing listing specs, supplier records, and photos. They may ask for the item to be returned for expert review. We aim to resolve authenticity claims within five business days after receiving all required information.

If an item is proven to be inauthentic, we will give you a full refund and cover the cost of returning the item to us. We will also review the supplier relationship to prevent similar issues in the future.

When you receive your order, we recommend checking the product against the images and specifications on our site. Authentic products typically include brand logos, model numbers, and hang tags. If anything looks different from what you ordered, contact us using the details in your confirmation email.

Order Changes and Cancellations

If you need to make a change to your order, correct your shipping address, or cancel your order, please contact our after-sales team at aftersales@trektidy.shop as soon as possible. We will do our best to accommodate your request if your order has not yet shipped. Once an order has shipped, it is subject to our standard return policy.

Warranty

Warranty coverage for products purchased at TrekTidy follows the product information and support guidance provided by the manufacturer. If you believe your item has a defect covered under the manufacturer's warranty, please contact our quality assurance team at quality@trektidy.shop and we will assist you with the warranty process.

Contact Information and Support Channels

Our support team is available to assist you with any questions about your order, our policies, or our products. Here are the ways to reach us:

Primary Support

For general order questions, status updates, assistance with using the store and checkout, or routing to specialist departments: Email: support@trektidy.shop

Please include your order number (if available), the email address used at checkout, and a clear description of your request. Our support team reviews your message and provides an answer or next step. If a request is not resolved within three business days, it is escalated to the support manager. We aim to respond within 24 business hours.

After-Sales Support

For order changes, cancellations, address corrections, damaged or missing items, and returns or exchanges within the applicable window: Email: aftersales@trektidy.shop

An after-sales specialist will review your order and provide a resolution based on our standard policies, including a return label or replacement as appropriate. Please include your order number, item name and issue description, and photo or video of any damage or defect if applicable.

Quality Assurance

For authenticity and product verification requests, quality concerns or defects discovered after use, and feedback about product performance: Email: quality@trektidy.shop

Our quality team investigates by reviewing listing specs, supplier records, and photos. They may ask for the item to be returned for expert review. Potential safety issues are escalated to the operations manager immediately.

Business Hours

Our support teams operate Monday to Friday, 9:00 AM to 6:00 PM Central Time. Messages received outside these hours will be answered on the next business day.

Payment Methods

We accept payments by credit card and PayPal. Refunds are issued to the original payment method used at checkout.

How We Review Your Request

When you contact us about a return, exchange, or concern, here is the process we follow:

• We confirm the order exists in our system and locate the product batch.
• Our quality assurance team examines the photos and may request additional details.
• We verify against our sourcing records and brand guidelines.
• We send you the outcome and any refund or replacement instructions.

Each product listing begins with the brand's official specifications or equivalent supplier documentation. We verify key specifications like dimensions, materials, and included components before the product goes live. If brand documentation changes, we update the listing accordingly.

Promotional Code Note

If you used promotional code TREKTIDY10 at checkout to receive 10% off eligible items, your refund will reflect the discounted amount you actually paid, not the original list price.

Questions

If you have any questions about this Refund Policy or need further assistance, please contact our support team at support@trektidy.shop. We are here to help.